Support
Email support@tagnator.com. We reply within two working days, Monday to Friday, UK time. Most questions get an answer the same day.
What to include
- Which product, and the version if the product shows one.
- What you expected and what happened instead. A screenshot helps.
- For Jira, your site URL. For WordPress, your WordPress and PHP versions. For Shopify, your store domain. Do not send passwords or API keys.
Where else to ask
| Product | Channel |
|---|---|
| Markdown Mode for Jira | The support link on the Atlassian Marketplace listing, or email. |
| EAA Ready | The plugin's support forum on WordPress.org for the free version. Email for Pro licence questions. |
| Fair Price Check | The support link inside the app or on the Shopify App Store listing, or email. |
| UK Invoice Maker | Email. It is a free tool, so fixes are best effort. |
| NIS2 Small-Entity Compliance Kit | Reply to your order email, or email with your order number. |
Billing and refunds
Marketplace products are billed by the marketplace you installed from: Atlassian, Freemius for WordPress, or Shopify. Refund requests for those go through the marketplace first; their rules apply and we honour them. The compliance kit is sold through Polar, our merchant of record. See the refund section of our terms.
Security issues
If you find a security problem in any Tagnator product, email support@tagnator.com with "Security" in the subject. We acknowledge within two working days, keep you informed, and credit you if you want. Please give us a reasonable time to fix the issue before publishing details.
Privacy requests
To access, correct or delete personal data we hold, email us. Our privacy policy explains your rights and what we can and cannot do for data that lives inside a marketplace platform.